Shipping Policy
Thank you for shopping with Fultums. We are committed to delivering your order as quickly and safely as possible.
Shipping Locations
We currently ship Australia-wide using Australia Post.
At this time, we do not offer international shipping unless otherwise stated on our website.
Order Processing
Orders are typically processed within 2–8 business days after payment has been received and confirmed.
Orders are processed Monday through Friday, excluding public holidays in Australia.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on:
Any applicable shipping charges will be displayed before you complete your purchase.
Estimated Delivery Times
Delivery estimates begin once your order has been dispatched.
| Shipping Method |
Estimated Delivery Time |
| Standard Shipping |
2–8 business days |
| Express Shipping |
1–4 business days (where available) |
Please note that delivery times are estimates only and may vary depending on your location, weather conditions, public holidays, and carrier delays.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
You can track your parcel through the official Australia Post tracking service:
Australia Post Tracking
Delivery Delays
While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including:
We appreciate your patience in these situations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has not yet been dispatched, please contact us immediately at support@fultums.com.
If a parcel is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.
Lost or Damaged Parcels
If your parcel is lost, damaged, or arrives in unsatisfactory condition, please contact us within 7 days of delivery at support@fultums.com.
We will work with Australia Post to investigate and resolve the issue as quickly as possible.
Authority to Leave
If you select or authorize "Safe Drop" or "Authority to Leave" during delivery, responsibility for the parcel transfers to you once the carrier confirms delivery.
Contact Us
If you have any questions about shipping, please contact us:
Futlums
Email: support@fultums.com
Phone: +61 0419 211 121
Website: fultums.com
